Returns & Refund Policy

At STCOUAE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return subject to the following terms and conditions.

Return Policy

We offer a 10-day return policy, which means you have 10 days from the date of delivery to request a return.

To be eligible for a return, your item must meet all of the following conditions:

• Be unused, unworn, and not installed.
• Be in the same condition as when it was received.
• Include all original packaging, labels, manuals, and accessories.
• Be accompanied by the original receipt or proof of purchase.

How to Request a Return

To initiate a return, please contact our customer support team before sending the item back.

Email:
📧 saleem.altammimi.digital@gmail.com

Important:

• All returns must receive prior approval from our team before being shipped back.
• Items returned without prior authorization may not be accepted.
• The customer is responsible for all return shipping costs, unless the return is due to an incorrect or defective item supplied by us.

Refund Policy

Once we receive your returned item, it will be inspected to verify that it meets our return eligibility requirements.

If your return is approved:

• Your refund will be issued to your original payment method.
• A 5% processing fee will be deducted from the refund amount to cover non-refundable payment gateway and transaction charges.
• Original shipping charges (if applicable) are non-refundable.

Please allow 5–10 business days for the refund to be processed after approval. Processing times may vary depending on your payment provider or bank.

Non-Returnable Items

The following items are not eligible for return or refund unless they are defective or supplied incorrectly:

• Installed or used products.
• Items returned without original packaging or missing accessories.
• Products that have been damaged due to misuse, improper installation, or negligence.
• Special-order, custom-made, or non-stock items (unless defective).

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order. We will evaluate the issue and arrange a suitable resolution, including a replacement or refund where applicable.

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us:

📧 Email: saleem.altammimi.digital@gmail.com